Black Sheep Surf Co.
Return & Refund Policy
------ PLEASE ONLY SEND RETURNS TO THE ADDRESS BELOW!! -------
Thanks for shopping at BlackSheepSurfCo
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. This is a legal requirement for online vendors. We are flexible, within reason, on this return stipulation. If you're a week or two after this no problem.
Please can you send an email (firstname.lastname@example.org) stating you're returning an item and what you want us to do with your item (exchange/ refund/credit note etc). Due to the ongoing Covid situation we receive return items frequently and it helps us process your return quickly. Can you please also place your name within the package to help us allocate your item to your order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Your item MUST be shipped to the address detailed below - items that go missing due to shipping to the wrong address cannot be refunded
- For sizing issues on wetsuits or clothing we will attempt to exchange your item for the correct size.
Refunds on returned items
Once we receive your item, and it is in the expected condition, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after checking the item.
If the return is approved, we will initiate a refund to your bank account, or to other original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
The customer is responsible for returning the item. This is standard policy. Postage costs for delivery to your address are non-refundable as these costs are used in the transaction process. Where a customer uses a free postage option, there will be no deduction for postage. Your item MUST be shipped to the address detailed below - items that go missing due to shipping to the wrong address cannot be refunded
If you have any questions on how to return your item to us, contact us
Please return to below address:
Morgan JamesBlack Sheep Surf Co