Black Sheep Surf Co.
Return & Refund Policy
Thanks for shopping at BlackSheepSurfCo
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. This is a legal requirement for online vendors. We are flexible, within reason, on this return stipulation. If you're a week or two after this no problem.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For sizing on wetsuits and clothing we will attempt to exchange your item for the correct size. Lifejackets are non refundable as they are a life saving device, the vendor has to be able to guarantee the history of the device. Any warranty issues with lifejackets will be handled by the distributor.
Refunds on returned items
Once we receive your item, and it is in the expected condition, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after checking the item.
If the return is approved, we will initiate a refund to your bank account, or to other original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
The customer is responsible for returning the item. This is standard policy. Postage costs for delivery to your address are non-refundable as these costs are used in the transaction process. Where a customer uses a free postage option, there will be no deduction for postage.
If you have any questions on how to return your item to us, contact us