Returns Policy

Black Sheep Surf Co.

 Return & Refund Policy


Thanks for shopping at BlackSheepSurfCo


If you are not entirely satisfied with your purchase, we're here to help.




You have 14 calendar days to return an item from the date you received it. This is a legal requirement for online vendors. We are flexible, within reason, on this return stipulation. If you're a week or two after this no problem. 

Please can you send an email ( stating you're returning an item and what you want us to do with your item (exchange/ refund/credit note etc). This helps us process your return quickly. Additionally, please place your name within the package to help us allocate your item to your order.


  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging. 
  • Your item needs to have the receipt or proof of purchase. 
  • Your item MUST be shipped to the address detailed below - items that go missing due to shipping to the wrong address cannot be refunded
  • For sizing issues on wetsuits or clothing we will attempt to exchange your item for the correct size.

Refunds on returned items


Once we receive your item, and it is in the expected condition, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after checking the item. 


If the return is approved, we will initiate a refund to your bank account, or to other original method of payment. 


You will receive the credit within a certain amount of days, depending on your card issuer's policies.




The customer is responsible for returning the item. This is standard policy. Postage costs for delivery to your address are non-refundable as these costs are used in the transaction process. Where a customer uses a free postage option, there will be no deduction for postage.  Your item MUST be shipped to the address detailed below - items that go missing due to shipping to the wrong address cannot be refunded



Contact Us


If you have any questions on how to return your item to us, contact us

Please return to below address: 



Morgan James
Black Sheep Surf Co




Extremely helpful and responsive store - Morgs assisted me in picking out a suitable board as well as answering my queries promptly. No issues with delivering from Galway to Dublin. I would highly recommend Black Sheep.
- Mark Young (via Google Reviews)
Great customer service, Morgan was so friendly and helpful when we went to collect ours order. Also the girl who works with Morgan is very friendly and welcoming (they put you in a good mood straight away). Definitely one of the best priced surf shops we found. Highly recommend.
- Amanda Lynch (via Google Reviews)
Swift and helpful service, very professional from start to finish. Highly recommend.
- Joshua McRea (via Google Reviews)